Terms of Service

1.1 "Authorized User" means an individual whom Customer authorizes to use the Service under Customer's account.

1.2 "Customer Data" means all electronic data or information submitted by Customer or its Authorized Users to the Service, including text, files, images, and other content.

1.3 "Siden Materials" means the Service, Software, Documentation, templates, help articles, and any other materials provided by Siden.

1.4 "Order" means the ordering document or online screen referencing this Agreement that specifies the subscribed plan, fees, seat counts or usage limits, and Subscription Period.

1.5 "Subscription Period" means the period set forth in an Order during which Customer may access and use the Service.

1.6 "User Submission" means any Customer Data that Customer or an Authorized User uploads, posts, transmits or stores via the Service.

2.1 Provision. Subject to payment of all fees and compliance with this Agreement, Siden grants Customer a non-exclusive, non-transferable right to access and use the Service for Customer's internal business purposes during the Subscription Period.

2.2 Hosted Software. Customer acknowledges that Siden retains all rights, title, and interest in the Siden Materials and underlying technology. Customer will not obtain any ownership rights in the Siden Materials.

2.3 Updates. Siden may update, enhance or modify the Service at any time, provided that no material core functionality is removed without at least thirty (30) days' prior notice.

3.1 Plans. Siden offers a free tier ("Free Version") and one or more paid tiers ("Paid Plans"). Feature sets, seat limits and pricing are published on Siden's website or specified in each Order.

3.2 Fees. Customer will pay all fees specified in the Order. Except as expressly provided otherwise, all fees are non-cancelable and non-refundable.

3.3 Payment Methods. Siden accepts payment via credit card, ACH, or invoiced payments (for approved customers) through Stripe payment processing. Recurring fees auto-renew and are charged to the Customer's selected payment method until cancelled.

3.4 Taxes. All fees are exclusive of taxes. Customer is responsible for all applicable sales, use, value-added or similar taxes, excluding taxes based on Siden's net income.

3.5 Late Payment. If any amount due is not paid within fourteen (14) days after its due date, Siden may suspend Customer's access to the Service upon notice, until payment is received in full.

4.1 User Roles. Customer may designate individuals as Admins or Members. Admins manage billing, seat assignments, integrations and workspace settings; Members may use the Service as permitted by Admins.

4.2 Authentication. Siden relies on WorkOS for authentication. Supported methods include Google and email sign-in. Customer is responsible for managing and securing all authentication credentials.

4.3 Customer Responsibilities. Customer is responsible for all activity under its account and for ensuring that Authorized Users comply with this Agreement.

5.1 Supported Integrations. Siden currently integrates with a broad range of third-party services, including:

Gmail, Google Calendar, Stripe, Mixpanel, Notion, Airtable, Linear, Google Sheets, Google Docs, GitHub, Google Drive, Slack, Asana, Sentry, Jira, Amplitude, Bitbucket, BrowserBase, Discord, Dropbox, Figma, Fireflies, Google Meet, Google Photos, HubSpot, Intercom, MailChimp, OneDrive, Outlook, Pipedrive, PostHog, Reddit, Slack Bot, Snowflake, Supabase, X, YouTube, Zendesk, Zoom.

5.2 Credential Sharing. To enable integrations, Customer may be required to grant Siden access to Customer's third-party service credentials. Customer represents it has the right to provide such credentials and is solely responsible for their security. Siden disclaims all liability for Customer's use of third-party services.

5.3 AI Services. Siden utilizes Anthropic's AI models to provide intelligent automation and assistance. Customer Data processed by AI services is subject to Anthropic's terms and privacy policies. Siden does not control the AI model outputs and disclaims liability for AI-generated content or decisions.

5.4 Infrastructure Providers. Siden uses Cloudflare for front-end hosting, Supabase for database services, AWS for back-end infrastructure, and Stripe for payment processing. These providers may have access to Customer Data as necessary to provide their services, subject to their respective privacy policies and security measures.

6.1 Data Collected. Siden collects Customer Data necessary for operation and authentication, including name, email address, nickname, payment information, IP address, browser and operating system, and usage metadata. Data is stored using Supabase and AWS infrastructure, with front-end hosting provided by Cloudflare.

6.2 Data Retention. Siden retains Customer Data for the duration of the Subscription Period and for up to twenty-four (24) months of account dormancy.

6.3 Ownership & License. Customer retains all right, title and interest in its Customer Data. Customer grants Siden and its agents a non-exclusive, worldwide, royalty-free license to use, store, process and display Customer Data solely to provide, maintain and improve the Service. Siden does not currently support anonymization of Customer Data.

6.4 Service Data. Siden may collect aggregated and anonymized usage metrics and performance data ("Service Data") and may use Service Data for any purpose.

7.1 Siden Materials. Siden and its licensors own all intellectual property rights in the Siden Materials and any enhancements or modifications. No rights are granted except as expressly set forth herein.

7.2 Feedback. Customer may provide suggestions or feedback ("Feedback") about the Service. By submitting Feedback, Customer grants Siden a perpetual, irrevocable, transferable, royalty-free license to use, reproduce, modify and incorporate Feedback into the Service in any manner.

Customer will not, and will not permit any third party to:

• Modify, translate, adapt, reverse engineer, decompile or disassemble the Service or any Siden Materials;
• Sublicense, sell, resell, rent, lease, transfer or distribute the Service to any third party;
• Remove or obscure any proprietary notices or Siden branding;
• Use the Service to develop a competitive product;
• Violate any law or regulation in connection with use of the Service;
• Introduce harmful code (viruses, malware, DDoS attacks) into the Service;
• Probe, scan or test the vulnerability of the Service or Siden's systems.

Siden may suspend Customer's access if Siden reasonably believes Customer is violating these restrictions or threatening the security or integrity of the Service.

9.1 Term. This Agreement begins on the Effective Date and continues for the Subscription Period, including any renewals.

9.2 Termination for Cause. Either party may terminate if the other materially breaches this Agreement and fails to cure within thirty (30) days after written notice.

9.3 Suspension for Non-Payment or Abuse. Siden may suspend access upon fourteen (14) days' notice for unpaid fees or abusive conduct.

9.4 Effect of Termination. Upon any termination: All rights granted under this Agreement immediately terminate. Customer's access to the Service ends. Siden will delete Customer Data within thirty (30) days of termination or upon Customer's request.

9.5 Survival. Sections 3 (to the extent payment obligations survive), 6–8, 10–14, and any other provisions that by their nature survive termination will survive.

10.1 Customer Warranties. Customer represents that it has all rights necessary to provide Customer Data and that its use of the Service complies with applicable laws.

10.2 Disclaimer. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

15.1 Force Majeure. Neither party will be liable for delays due to causes beyond its reasonable control.

15.2 Assignment. Neither party may assign this Agreement without the other's prior written consent, except Siden may assign in connection with a merger, acquisition, or sale of substantially all its assets.

15.3 Notices. Notices to Siden: legal@siden.ai. Notices to Customer: email address on file. Email notices are effective one business day after sending.

15.4 Severability. If any provision is held invalid, the remainder will remain in effect, and the invalid provision will be reformed to reflect the parties' intent.

15.5 Waiver. No waiver is effective unless in writing signed by the waiving party.

15.6 Governing Law & Venue. This Agreement is governed by the laws of Delaware, without regard to conflicts of law. Any dispute will be adjudicated exclusively in the state or federal courts located in Delaware.

15.7 Entire Agreement. This Agreement, together with all Orders, constitutes the entire understanding between the parties concerning the Service and supersedes all prior agreements or understandings.